Got Questions? pjc Has the Answers Right Here

Creating a pjc account is free and takes under two minutes on any Philippine mobile device or desktop browser. Head to the Register page and fill in your preferred username, your active Philippine mobile number, and a strong password of your choice. Once you submit the form, you will receive a one-time SMS verification code to confirm your number is valid and belongs to you. Enter that code on the verification screen and your account is immediately activated — no waiting period, no document upload required at sign-up. After activation you can log in straight away, explore the Game Lobby, and check the Promotion page for any welcome offers available to new members. Keep your registered mobile number up to date at all times because it is used for account recovery and withdrawal verification. If you run into any trouble during registration, visit our FAQ page or contact support for step-by-step guidance.

Each player is permitted to hold only one active pjc account at any given time. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have forgotten your login credentials, use the password reset option on the Login page rather than registering a new account. Our system links accounts to Philippine mobile numbers, so duplicate registrations are detected automatically. If you believe your account has been incorrectly flagged, reach out to our support team with your registered details and we will review the situation promptly. Playing with a single verified account also ensures your VIP progress, transaction history, and bonus eligibility are all tracked correctly in one place. Responsible and honest account use protects both you and the integrity of the platform for all Filipino players.

On the Login page, tap the "Forgot Password" link below the login form and enter your registered Philippine mobile number. A one-time reset code will be sent to that number via SMS within seconds — enter the code on the next screen to proceed. You will then be prompted to set a new password; choose something strong and unique that you do not use on other platforms. The reset code expires after a short window, so complete the process promptly once the SMS arrives. If you no longer have access to your registered mobile number, contact our support team directly through the help channels listed on this FAQ page and we will assist with manual identity verification. For security reasons, pjc support staff will never ask for your password over any channel — only you should ever know it. Once your new password is set, log in immediately and consider updating your account security settings.

pjc is strictly an adult platform and requires all members to be at least 21 years of age, in line with Philippine gaming regulations. Age verification may be requested at any point during your account lifecycle, particularly when processing larger withdrawals or claiming certain promotions. Providing false information about your age during registration is a serious violation that will result in immediate account closure and forfeiture of any balance. We take responsible gaming seriously and encourage all Filipino players to review our Responsible Gaming page for guidance on healthy play habits. If you are a parent or guardian concerned about underage access, please use device-level parental controls and speak openly with young people in your household about online gaming risks. Our platform is designed exclusively for adults who can make informed decisions about entertainment spending. We reserve the right to request identity documents at any time to confirm age compliance.

pjc supports a range of local Philippine payment channels so you can fund your account conveniently without currency conversion. Popular e-wallet options widely used across the Philippines are supported, along with bank transfer methods available to most Filipino account holders. All deposits are processed in Philippine pesos, so the amount you send is exactly the amount credited to your gaming balance — no hidden conversion fees or exchange rate surprises. Minimum deposit amounts are kept low to make the platform accessible to players at all budget levels. Deposits are typically reflected in your account balance within minutes of a successful transaction. If a deposit does not appear after a reasonable wait, check your payment provider's confirmation first, then contact our support team with the transaction reference for investigation. For the most current list of accepted payment methods, check the deposit section within your account dashboard after logging in.

Withdrawal processing times on pjc depend on the payment channel you select and your current VIP tier. Standard withdrawal requests are reviewed and processed within the timeframe displayed on the Withdrawal page at the time of submission. Higher VIP tiers benefit from priority processing, which can significantly reduce the time between submitting a request and receiving funds in your account. All withdrawals are paid out in Philippine pesos directly to your nominated local payment account. You can track the real-time status of any pending withdrawal from your account dashboard — each stage of the process is clearly labelled so you always know where your request stands. Make sure your withdrawal account details are correctly saved in your profile before submitting a request to avoid delays caused by mismatched information. If your withdrawal has been pending longer than the stated processing window, contact support with your request reference number for an update.

Yes, pjc applies minimum and maximum withdrawal limits that are displayed clearly on the Withdrawal page within your account. Minimum limits are set to ensure efficient processing and to cover any transaction handling requirements on the payment provider's side. Maximum limits per transaction or per day may apply depending on your account verification status and VIP tier — higher tiers generally enjoy elevated limits as part of their membership benefits. If you need to withdraw an amount above your current limit, you may be able to split the request across multiple transactions or contact support to discuss your options. All amounts are in Philippine pesos and there are no currency conversion charges applied by pjc on withdrawal transactions. Bonus-related wagering requirements must be fully met before the associated funds become eligible for withdrawal — check the terms of any active bonus in your account before submitting a request. Keeping your account fully verified helps ensure the smoothest and fastest withdrawal experience possible.

A withdrawal request on pjc may be declined for several reasons, the most common being unmet bonus wagering requirements, mismatched account details, or a pending identity verification step. If your request was declined, you will receive a notification explaining the reason — read it carefully before resubmitting. Ensure that the payment account you nominated for withdrawal is registered in the same name as your pjc account, as mismatches are flagged for security reasons. If you have an active bonus with wagering requirements still outstanding, those must be completed before the bonus-derived funds can be withdrawn. In some cases, our compliance team may request additional identity documents before approving larger withdrawals — this is a standard security measure and not a reflection of any wrongdoing on your part. For a full walkthrough of the withdrawal process and common troubleshooting steps, visit the Withdrawal page. If you are still unsure why your request was declined after reviewing the notification, contact our support team directly with your request ID.